Privacy

Overview

We’re Redwell Brewing, based down in Trowse, near Norwich. Our website address is www.redwellbrewing.com – but you knew that as you’re already here!

We’re committed to protecting the privacy and security of all our customers. If you have any questions about how we do this, send us a message at info@redwellbrewing.com

We use your information in a number of different ways as explained below.

Your name and contact details
To deliver your order / We need this to get your beers to you
To send you service messages and respond to your queries / We need this to get your beers to you, or to respond to the messages that you send us through the website or by email
To send you information via email / Making you aware of what’s going on at Redwell and what fresh tasty beers we’re brewing

Your D.O.B
To ensure you’re over 18 and legally allowed to drink beer / To prevent the selling of restricted products to minors

Your payment details
To take payment and issue refunds / We need this information in order to process your transaction

Your contact history with us
To provide support / We need to do this to give you the best possible experience when communicating with Redwell

Purchase history and saved items
So you can buy things / We need to track the items you’re adding to your basket so we can sell them to you
To provide Customer Service Support / We need to do this to give you the best possible shopping experience
To establish what you like / We need to do this to give you the best possible shopping experience online and in the brewery/tap room

Your responses to surveys, competitions and similar
To run surveys, competition and similar. If we don’t collect this information, how would we be able to contact you to tell you you’ve won?!

Sharing your information

We make a point of never sharing your personal data with any third parties.

Marketing messages

If you’ve given us your consent we’ll send you marketing messages by email, sms and post.

How to stop these? You can stop these messages at any time by –

By clicking ‘unsubscribe’ in any email that we send you
By contacting us at info@redwellbrewing.com
You will be unsubscribed with 2 working days. You will not be able to stop service messages as this is how we communicate important information about your order.

Keeping your information

We’ll hold onto your details for as long as it’s necessary for us to use them to provide the services you need. If you’ve placed an order with us then we have a duty to hold onto your details for 7 years.

Your rights

  • The right to know how your information is being used
  • The right to access all the personal information we hold about you
  • The right to request that this information is updated
  • The right to request we delete your data (in certain circumstances)
  • The right to stop marketing messages
  • The right to request we transfer certain bits of your information to another provider
  • The right to complain to the ICO

Cookies

We use cookies on our website, for more information on this look here

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customize our site for you
  • To help improve navigation
  • Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.