Terms and Conditions
All of our web shop orders are fulfilled by our team at Redwell.
You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If, for any reason, we aren’t able to fulfill the whole of your order we will swap out any missing items for a similar beer of at least equal value to minimise delays to the order. We reserve the right to swap up to 3 items to get an order dispatched as quickly as possible. If we need to swap more than 3 items, we will pop your order on hold and contact you for further instruction.
Standard Delivery: As we’re a small team we collate and ship orders each Thursday, for collection by our courier on Friday and delivery on Saturday. Please drop us an email at email@example.com if this is a problem for you and we’ll try to accommodate.
Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have additional shipping costs and longer delivery times. This will automatically be calculated in your cart based on your location and postcode.
Please contact us firstname.lastname@example.org for a quote on international delivery
We are unable to deliver to PO Boxes or virtual addresses.
It is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse.
Beers shipped and received abroad are unable to be returned or replaced.
If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at email@example.com within 14 days of receiving your order.
We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.
Redwell aims to provide accurate and updated content on this website and engage in the best service possible.
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
We want to hear from you if you are having any problems with your checkout, delivery or something has gone wrong. Our customer service is open Monday – Friday 9am – 9pm.